Policies & Terms

1. Data Controller

BrightSiteVisual, located at Carrer de Russafa 30, 46006 Valencia, Spain, is the data controller responsible for your personal data collected through our website and services. We operate in compliance with the General Data Protection Regulation (EU) 2016/679.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, username, or similar identifier.
• Contact data: email address, telephone number, and postal address.
• Technical data: IP address, browser type, operating system, and device identifiers.
• Usage data: information about how you use our website and services.
• Marketing data: your preferences in receiving marketing communications.

3. Purpose of Processing

Your personal data is processed for the following purposes: to provide and manage our web design services; to communicate with you regarding projects, inquiries, and support; to improve our website functionality and user experience; to comply with legal obligations; and to send marketing communications where you have opted in.

4. Legal Basis for Processing

We process your data based on: your consent (Article 6(1)(a) GDPR); the performance of a contract (Article 6(1)(b) GDPR); compliance with legal obligations (Article 6(1)(c) GDPR); and our legitimate interests in improving our services (Article 6(1)(f) GDPR).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for 24 months after project completion. Marketing data is retained until you withdraw consent.

6. Your Rights

Under the GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data (right to be forgotten); restrict processing; data portability; object to processing; and withdraw consent at any time. Contact us at [email protected] to exercise these rights.

7. Data Security

BrightSiteVisual implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security assessments.

1. Agreement to Terms

By accessing or using the services provided by BrightSiteVisual (Carrer de Russafa 30, 46006 Valencia, Spain), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Scope

BrightSiteVisual provides web design, accessibility consulting, UX research, performance optimization, and related digital services. The scope, deliverables, timeline, and pricing for each project are defined in a separate project proposal or statement of work accepted by the client.

3. Payment Terms

Payment is due according to the milestones specified in the project agreement. A 50% deposit is required before work begins, with the remaining balance due upon project completion and delivery. Late payments may incur a 2% monthly service charge. All prices are in EUR unless otherwise specified.

4. Intellectual Property

Upon full payment, the client receives full ownership of all custom-designed assets, layouts, and code created specifically for their project. BrightSiteVisual retains the right to display completed work in portfolio and case studies unless the client explicitly requests otherwise in writing.

5. Revisions & Changes

Each project includes up to two rounds of revisions as specified in the project proposal. Additional revision rounds are billed at €75/hour. Changes to the original project scope will be documented via a change order and may affect pricing and timelines.

6. Limitation of Liability

BrightSiteVisual's total liability for any claim arising from or related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

7. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable once work has commenced.

8. Governing Law

These terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Valencia, Spain.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

Essential Cookies: Required for basic site functionality. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics for this purpose.

Functional Cookies: Remember your preferences (such as language or region) to provide a more personalized experience.

3. Third-Party Cookies

We may use third-party services that set cookies on your device. These include Google Analytics (analytics), Google Maps (location services), and embedded video platforms. Each third party has its own privacy policy governing the use of cookies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Disabling essential cookies may affect site functionality.

5. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies. Your consent preferences are stored locally on your device and can be changed at any time by clearing your browser's local storage for this site.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

1. Refund Eligibility

At BrightSiteVisual (Carrer de Russafa 30, 46006 Valencia, Spain), we strive for complete client satisfaction. Refund requests are evaluated on a case-by-case basis depending on the project stage and work completed.

2. Pre-Work Cancellation

If you cancel before any work has begun, you are entitled to a full refund of your deposit minus any administrative fees (up to 10% of the deposit amount). Cancellations must be submitted in writing to [email protected].

3. In-Progress Projects

If a project is cancelled during development, the client is invoiced for all work completed up to the cancellation date. Any deposit paid will be applied toward this invoice. If the deposit exceeds the amount owed, the difference will be refunded within 14 business days.

4. Completed Projects

Refund requests for completed projects must be submitted within 14 days of final delivery. Approved refunds will be processed within 14 business days to the original payment method. We reserve the right to request additional information to process the refund.

5. Non-Refundable Items

The following are non-refundable: third-party software licenses purchased on the client's behalf; domain registration fees; hosting setup fees; and any work that has been approved and signed off by the client.

6. Dispute Resolution

If you are unsatisfied with our services, we encourage you to contact us directly at [email protected]. We will make every reasonable effort to resolve the issue. If a resolution cannot be reached, either party may seek mediation before initiating legal proceedings under the laws of Spain.